Summary of KCC’s New Performance Review System
Announced August 12th
KCC is rolling out a new Performance Review system to replace the one last updated in 2018.
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New Review Highlights:
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Reviews will still be done in Paycor.
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Hourly production personnel continue to be rated in 5 categories, but with a new scoring system.
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Salaried/office staff Categories consolidated into 6 areas
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People leaders are rated on categories tied to KCC’s 6 Leadership Competencies.
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Rating Scale Change:
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Old: 1–5 scale.
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New: Simplified 1–3 scale:
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1 = Needs Improvement (but a signal for growth with clear SMART goals).
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2 = Capable/Competent (steady, reliable performance)
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3 = Superior Performer (Reserved for those who consistently go above and beyond, not just one-time success)
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The system aims to give fairer, more consistent evaluations, highlight strengths, and provide growth opportunities. Reviews will remain once per year for now, though this may change. Employees are encouraged to ask for feedback more often and share suggestions.
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Example for hourly staff in “Attitude/Behavior”:
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1: Complains or has disciplinary issues.
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2: Professional, polite, team-oriented.
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3: Proactive, seeks feedback, develops themselves and peers.
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Employees are encouraged to request additional feedback and share ideas (via roundtables or ESOP Voicebox).
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This update is about growth, recognition, and fairness. Team members are encouraged to engage with their supervisors, understand what it takes to earn the highest ratings, and take ownership of their development.
Visit www.kcccompanies.com/kccevaluation for KCC Evaluation Criteria
REMINDER: Mandatory training is due September 30th, on through KCC Learns
If you have any questions, please contact HR.
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KCC Has Record Shipping Day!
Congratulations KCC on a RECORD SHIPPING DAY for dollars $2,767,664 (29 units) in the month of August!
Shout Out to Our Utah Plant
Our Utah Plant is crushing it — 3 years with zero injuries! That kind of achievement doesn’t happen by chance. We are so proud of ALL our facilities for making safety more than a priority – but a way of daily life! Here’s to many more safe (and successful!) years ahead!
Simpsonville Update
There is a lot happening at our Simpsonville headquarters, and we are excited to share the progress with you! Take a look at the latest photos showcasing the incredible work underway throughout the building.
Employee Spotlight:
Rick Kilburne
What is your role at the company, and what does your day-to-day work involve?
I’m the commercial service supervisor, my day to day work is providing technical and procedural support to 25 technicians in the field, I also quote most of the commercial repairs, and task the maintenance contracts, order materials, file warranties, and last but not least communicate with the customers.
Can you share a bit about your career journey before joining the company?
Started with the company 40 years ago as what they called at the time a EMT (energy management technician), then moved to a residential techican, then moved to a commercial technician, commercial field supervisor and then to my current position as Service supervisor.
What’s a fun fact about you that most people at work might not know?
I have an adopted daughter at home, a foster child in eastern Kentucky university and I won Foster Parent of the year for my region in 2023. My oldest daughter work in sales at Curb.
What’s a hobby or passion you pursue outside of work?
I enjoy going to UofL football games, I enjoy yard work and home projects.
What advice would you give to a new employee starting at the company?
Be a sponge and absorb everything you can.
UPCOMING EVENTS
Sept 1 – Labor Day KCC Closed
September 6th – Gaslight Festival 5K
September 10th – Jtown Business Appreciation Day Free lunch Skyview Park (2700 Watterson Trl) Time TBD
September 15th – Joel Town Hall Grassland
September 29th – Joel Town Hall Technology
Celebrating September Anniversaries!
Congratulations to the KCC team celebrating their September anniversaries! These milestones are significant, and KCC would not thrive without everyone's dedication and effort. Here's to many more successful years!
5 YEARS
Kirenia Piloto Serrano
10 YEARS
Josh Kitzman
20 YEARS
Daniel “DRay” Ray
Did You Know?
Exciting news! In response to comments and feedback from our employee-owners, the Board of Directors has recently decided that, effective, September 1, KCC will expand Paternity Leave to the following:
PATERNITY LEAVE (UNPAID)
New dads can take up to six weeks off work without pay after their baby is born. If they qualify for FMLA, the time off will follow those rules. To take more time than planned, a doctor’s note is required.
PATERNITY LEAVE (PAID)
If you’ve worked full-time for the company for at least six months, you can receive one week of paid time off after your baby is born. This starts the first workday after the birth and must be taken all at once. This paid week counts as part of your unpaid leave.